How can we help?

Once your order is successfully placed, our team will begin processing it for dispatch. Orders are generally dispatched within 1–3 business days, and delivery typically takes 3–7 business days after dispatch, depending on your location and courier service availability. Once your order is shipped, you can use the tracking details shared with you to monitor its delivery status.

At Excelencia, we strive to provide you with a smooth and satisfying shopping experience. If you receive a damaged, defective, or incorrect product, please contact our customer support team with your order details and clear photographs of the product within 48 hours of delivery. Our team will review your request and guide you through the applicable return, replacement, or refund process in accordance with our return policy. For hygiene and safety reasons, returns of opened or used skincare products may not be accepted unless the product is damaged, defective, or incorrect.

Yes, Excelencia welcomes bulk order enquiries from retailers, resellers, distributors, salons, and business partners. For information regarding bulk pricing, minimum order quantities, product availability, and business terms, please contact our team with your requirements.

If you are interested in becoming an authorised distributor, retailer, or business partner of Excelencia, please reach out to our team with your business details and the products you are interested in. Our team will connect with you to discuss partnership opportunities, pricing, order quantities, and other relevant business requirements.